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IT DEVICE MANAGEMENT

IT Device Management
for London and
Hertfordshire Businesses

We set up and run your mobile device management for you, so nobody on your team has to learn the software. That means Intune for your Windows machines, Jamf and Apple Business Manager for your Macs, all working from one place. New starters get a ready-to-work laptop on day one. Leavers get wiped securely. Every device stays patched, monitored, and backed up. You never touch the console.

What we manage for your device fleet

No more manual laptop setup. We register your devices to your company portal using Microsoft Intune Autopilot and Apple Business Manager (Jamf), then ship them factory-sealed straight to the employee. The moment they unbox and join Wi-Fi, the laptop configures itself, installs your apps, and applies your security profiles. No office visit, no IT ticket, no image to build by hand.

A stolen laptop or phone is a data breach waiting to happen. When one goes missing, we trigger an instant remote erase through the cloud MDM portal, so company data never falls into the wrong hands. That keeps you on the right side of UK GDPR and stops one lost device turning into a much bigger problem.

Updates run in the background, with zero disruption to your people. We automate weekly operating system patches and third-party app updates, Zoom, Adobe, Chrome, and the rest, using NinjaOne RMM orchestration. Patches go out out-of-hours so nobody loses work time to a restart mid-morning.

We watch the machines so you do not have to. Through NinjaOne we track disk health, CPU thresholds, and memory spikes across the fleet, which lets us spot a struggling device before it crashes on someone mid-task. Catching hardware strain early is the difference between a quiet fix and a lost afternoon.

The data on a laptop matters as much as the laptop. We run automated, endpoint-level cloud backups with Redstor, keeping files isolated safely off-site. If a device is lost, damaged, or compromised, recovery is a single-click job rather than a scramble to find the last version of a file.

We take care of protecting your business with 24/7 monitoring, regular security check ups, and robust defences against cyber threats. Round-the-clock Managed SOC cover sits on our Premium tier and is charged separately, so we will always tell you what is included in your plan. You can rest easy knowing your systems are looked after.

We track your hardware and stop your software budget leaking. That means a detailed inventory and asset log of every physical device, so you always know exactly what is on hand, plus regular audits that reclaim ghost licences and unused accounts. Money spent on software nobody uses is money we help you claw back.

Split fleets get managed as one. We maintain the same encryption, password hygiene, and security profiles across Windows, macOS, and Android/Samsung Knox devices, natively on each platform. Your Mac users and your Windows users end up held to an identical standard, with no gaps between them.

Think of us as your buying team. We source and procure business laptops and servers at trade pricing, including vetted refurbished options that stretch the budget further, and we manage vendor warranties so you are not chasing them yourself. Prefer to spread the cost? We match you with trusted hardware leasing partners.

Platforms and tools we manage

We build your device management on the platforms your business already trusts, plus the security and monitoring tools that keep the fleet safe

Multi-device Management

Expert Microsoft Intune and Apple MDM management

intune and apple device management

MDM software is powerful, and it is a lot to run. Microsoft Intune, Apple Business Manager, and Jamf can provision a laptop, lock down a lost phone, and push a security policy to a hundred devices at once. They can also swallow days of your week if nobody in the building knows the console properly. Most operations and HR teams do not have that person, and they should not need to.

So we run it as a service. We build the policies, connect the platforms, and manage the whole thing on your behalf, which means your team never opens Intune or Jamf. You get the outcome of a well-run MDM without the learning curve that usually comes with it. We also keep those managed devices locked down alongside your endpoint protection and cyber security, so the fleet stays consistent from setup through to daily use.

How it works

How we onboard and offboard employee devices

Onboarding and offboarding are where most device pain actually lives, so we built the service around the employee lifecycle:

When someone leaves, we wipe the device remotely and cleanly. That protects data security under UK GDPR, which requires you to remove personal and company data from any returned or lost machine. No forgotten laptop sitting in a drawer with live access to your systems.

Areas We Serve

Device Management across London & Hertfordshire

We manage devices for businesses right across London and Hertfordshire, and remotely for teams anywhere in the UK. That covers the City, North London, Shoreditch, Enfield, and Canary Wharf, out to Waltham Cross and into Hertfordshire towns like Cheshunt, Potters Bar, and Hertford.

Most device management runs remotely, so a lost-phone wipe or a new starter setup happens the same day wherever you are. When a job genuinely needs someone on-site, we come to you. Where we work:

1
London

City of London · East London · North London · EC2 · Onsite · and remote

2
Hertfordshire

Cuffley · Cheshunt · Broxbourne · Hoddesdon · Potters Bar · On-site and remote

3
On-site & remote

Remote support available

4
Rest of the UK

Remote support available

Why businesses trust SyncraIT with their devices

Two decades of combined enterprise experience, delivered with the responsiveness only a local partner can offer.

Helpdesk in every plan.

 Even on Core. Real engineers on UK business hours, extended 7am–8pm cover on Premium – never an optional extra.

 Local engineers, on the ground.

Based in London and Hertfordshire: on-site dispatch when remote support isn’t enough, not a faceless call centre.

 Fully certified team.

 Certified IT engineers and an official Microsoft Partner

Transparent per-user pricing.

No hidden fees unless its quoted. What you pay peruser each month is what you get.

What our customers say

Laura N.
Laura N.
★★★★★
I was helped by Derrick who came to the rescue and helped me retrieve data on my hard drive, I had lost hope but he was so reassuring and managed to sort out the problem in no time! Super happy, thanks Syncra IT!
Next Stage Financial
Next Stage Financial
★★★★★
Derrick is extremely knowledgeable (and patient!) as a London based small business owner I cannot recommend Syncra IT services enough ⭐⭐⭐⭐⭐
Chanelle OK.
Chanelle OK.
★★★★★
Working alongside Derrick and his team has made life so much easier on the IT side of things. The quick and efficient help provided has been second to none. I really appreciate all that you do at SyncraIT!
Laura-Mae B.
Laura-Mae B.
★★★★★
Derrick was so helpful with my IT issue - calm, friendly and really quick to support. It's always stressful as a remote worker, when things stop working - especially just before important meetings. The issue was resolved promptly and I was impressed with how straightforward the process was. Thank you Derrick!
Thomas C.
Thomas C.
★★★★★
Derrick and his team have always been a great help, I was searching for some equipment to improve the way I work from home, took his time to explain and even offered to come to my house to install, would highly recommend
Clean and Steam Service
Clean and Steam Service
★★★★★
Couldn’t ask for me, always helpful and very respondent, really knows his stuff, would highly recommend, always ready to give us any support we need!
KaiMeh
KaiMeh
★★★★★
Great service and support as always, we’ve been using SyncraIT for a while now, no question is ever to silly for them.
Lau
Lau
★★★★★
Derrick is very knowledgeable, friendly and patient. Fantastic response time to any queries too. I would recommend using SyncraIT
Ali Y.
Ali Y.
★★★★★
I can’t recommend Derrick from SyncraIT highly enough! Not only is he incredibly tech-savvy, but he also explained what went wrong in a way that actually made sense. Professional, fast, and a total lifesaver!
Adetutu E.
Adetutu E.
★★★★★
Derrick and the team are very helpful. As a startup with no idea on what I was doing with my SyncraIT sorted me out nicely. No task was too big or small for them to help out with and they always go beyond the call of duty.
Alison T.
Alison T.
★★★★★
I can highly recommend Derrick at SyncraIT, he has great knowledge and really cares about his clients. When I needed help recently he spent time listening carefully to my IT issues, finding solutions and offering suggestions on how to move forwards. Much appreciated, thank you
Pierre de Wet
Pierre de Wet
★★★★★
Great experience working with Derrick and the team. They stepped in on short notice to support us with a relatively complex environment and around 200 users, and the support, advice and response times were top notch. Highly recommended!
Craig R.
Craig R.
★★★★★
Thanks to Derek for dealing with my emails quickly and efficiently. Great service all round
Shannon R.
Shannon R.
★★★★★
Derrick is so quick to action anything I need! Really appreciate the support SyncraIT provides to us at BITC. Even silly questions like getting a new device added or getting access to organisational apps, which we should all know how to do.

Frequently asked questions about IT device management

If you need to know anything else on IT device management, book a free consultation and we’ll talk it through.

How does patch management work?

We monitor for updates and apply them in a scheduled, managed way that keeps disruption to a minimum. Operating system and third-party patches go out on a set rhythm, usually out-of-hours, so your people are not interrupted mid-task. You get the security benefit of staying current without anyone losing work time to a restart.

IT device management is the setup, securing, patching, monitoring, and lifecycle control of every laptop, desktop, and mobile in a business, run through a mobile device management (MDM) platform. It is how you keep a whole fleet consistent, safe, and accounted for without chasing each machine by hand. The trick is doing it through one system rather than device by device.

We set up and manage your MDM (Intune or Jamf) for you, so you do not have to. Our job is to run the platform that lets you manage and configure devices securely across the business.

Day to day, that covers:

  • Provisioning new devices ready for work
  • Security policies plus remote wipe if a device goes missing
  • Automated patching for the operating system and everyday apps
  • Monitoring and backup running quietly in the background
  • Asset lifecycle tracking from purchase to retirement

Yes. You get regular reports and clear updates, written so you do not need any technical knowledge to follow them. We tell you what is on your fleet, what has been patched, and anything that needs attention, in plain language. If a question comes up between reports, the helpdesk is included in your plan.

Yes. We keep an active, detailed equipment log so you always know what hardware you hold. When you scale up, we handle procurement for you, sourcing enterprise-grade laptops at trade prices, including certified refurbished kit to save budget, and matching you with trusted leasing partners if you would rather spread the cost.

Yes. We manage Windows PCs, laptops, and servers, Apple Macs, and iOS and Android mobile devices. Our engineers work natively across each platform, keeping identical encryption, security baselines, and password hygiene on Windows, macOS, iOS, and Android/Samsung Knox. A split hardware setup is a normal day for us, not a special case.

Yes, and no, they will not disrupt the workday. We use NinjaOne RMM orchestration to automate weekly operating system patching and third-party updates like Zoom, Adobe, and Chrome, running quietly in the background. Patches are scheduled out-of-hours to protect data integrity and compliance without interrupting your team’s daily workflow.

We use zero-touch provisioning through Microsoft Intune Autopilot and Apple Business Manager (Jamf). We register the device serial number to your company portal, then ship the factory-sealed laptop straight to your new hire. The moment they unbox it and join home Wi-Fi, it self-configures, installs your tools, and applies your security profiles automatically.

Let’s Talk

Book your free IT consultation

with SyncraIT

Get your fleet onboarded, patched, and secured without hiring an in-house IT team. You get a free IT audit with a written report and experienced IT engineers, serving London and Hertfordshire with remote support UK-wide.