SyncraIT is a London-based managed IT support provider. We look after businesses across the City, North London, and the wider capital, from small teams to firms of 200-plus. Every plan includes a helpdesk staffed by certified engineers. Raise something urgent and you will typically hear back within 15 minutes.
The short answer: local engineers and a real helpdesk on every plan. Plenty of London IT support providers and companies promise fast response and then route you to a queue three time zones away. We do the opposite.
Downtime costs a fast-moving London business more than most owners admit. Our London IT helpdesk runs a 15-minute target on your most urgent tickets, and every request through 020 3883 0680 lands with an industry-trained engineer.
Some failures need a person in the room. When a server or network drops, we get an engineer to your London office within 4 working hours, routing around the usual central London congestion so a crash on Monday morning does not become a write-off day.
London runs on the commute, and half your team is working from a home office on any given day. We build secure hybrid setups across Microsoft 365, Azure, and AWS so staff move between the office and home without noticing the join.
Security is not optional for high-value London firms. We deploy Bitdefender EDR across your devices, and on our Premium tier add a 24/7 Managed SOC to actively hunt threats and block ransomware. For smaller teams, our cybersecurity for small businesses covers the essentials.
Growing fast means onboarding fast. Using Microsoft Intune Autopilot and Jamf, our zero-touch device management ships ready-to-work laptops straight to a new starter’s front door. No manual setup, or waiting on IT to unbox anything.
Dropped calls in a packed office are a network problem, not bad luck. We design local networks with Ubiquiti UniFi and Cisco Meraki access points so your video and VoIP calls hold up. See our London office network solutions for the full build.
Chasing your broadband provider is nobody’s favourite job. We take it off your operations manager’s plate, dealing directly with tier-1 carriers like BT Openreach and Virgin Media to get a local line outage sorted while you get on with the day.
Financial and professional firms in London carry a heavy compliance load. We harden your systems to satisfy Cyber Essentials, UK GDPR, SRA, and FCA data-handling rules, so an audit finds tidy records rather than gaps.
We provide enterprise-grade infrastructure lifecycle alignment across Windows environments. From provisioning automated cloud desktop setups via Microsoft Autopilot to enforcing strict user profile baselines using Entra ID and Intune MDM, we ensure your PC assets are optimised
We deploy Apple Business Manager unified frameworks to enforce remote software updates, monitor threat entry points, sandbox local corporate data storage, and rapidly dispatch remote helpdesk
Our engineers don’t just handle cloud software and helpdesk tickets. They’re physically based in London and Hertfordshire, ready to be on-site for rapid computer repair, server diagnostics, and business hardware maintenance when remote support isn’t enough.
Great experience working with Derrick and the team. They stepped in on short notice to support us with a relatively complex environment and around 200 users, and the support, advice and response times were top notch. Highly recommended!
Cyber Essentials is a UK government-backed certification protecting businesses against the most common online threats. Many contracts now require it. SyncraIT supports businesses through the entire process , from readiness assessment to certification.
An engineer is typically on-site within 4 working hours for genuine emergencies across London, and often faster if you are in North London near our patch. Most issues never need a visit at all, because we resolve them remotely first and only travel when the hardware demands it.
So if a server dies in Canary Wharf at 9am, the fix is already moving before you have finished your coffee. Proximity is the point: the closer we are, the faster an engineer reaches your door when remote fixes are not enough.
City of London · Westminster · Canary Wharf · Shoreditch
Ealing · Chiswick · Hammersmith & Fulham
Camden· Barnet · Enfield · Islington · Hampstead
Croydon · Brixton · Clapham
Straight answers, before you even have to ask. Anything else, book a free consultation and we’ll talk it through.
Most issues resolve remotely, often within 15 minutes of you raising them. When it is a genuine hardware or physical emergency that cannot be fixed down the wire, we trigger a local field dispatch and reach your London office within 4 working hours, frequently sooner if you are near our EC2A base.
IT support in London starts at £45 per user per month with SyncraIT, on fixed pricing you can budget around. Most London providers hide their rates behind a “request a quote” form. We publish ours, because per-user pricing is easier to plan against than a surprise annual figure.
Out-of-hours and weekend emergency support is a chargeable, pay-as-you-use service, not something bundled into the monthly fee. That keeps the standard plans affordable for teams that rarely need cover at 2am.
Yes, for business-critical issues, on a transparent pay-as-you-use basis. We keep emergency evening and weekend cover as a chargeable service rather than bundling it into everyone’s monthly fee. That way, teams who rarely need 2am cover are not subsidising it, and your standard plan stays affordable.
Yes, we handle physical office moves and refits end to end. We survey the new property, install structured Cat6 cabling, and rack your switches so the network is ready before you unlock the door. The aim is a move with zero downtime, not a scramble on day one.
Yes, and natively on both. We deploy and secure Windows Enterprise devices through Microsoft Intune and Apple Macs through Jamf, keeping uniform security profiles, updates, and asset control across the two. Your creative team on Macs and your finance team on Windows get the same standard of care.
Yes, that is our co-managed model, and larger London teams use it often. We absorb the heavy background work like 24/7 monitoring, automated patching, and backups, while your internal manager stays focused on the projects that need in-house knowledge. You get extra capacity without losing control.
Yes, hybrid teams are what we build for. We configure secure access across Microsoft 365, Azure, and AWS so staff work the same way at home or in the office, with device management, patching, and helpdesk following them wherever they log in. Location stops being an IT problem
Let’s Talk
Thirty minutes, no obligation, no jargon. We’ll review your current setup, flag the risks and quick wins, and show you exactly what a proactive IT partner looks like.
