Three plans. Transparent pricing. Honest advice on which one suits your business. Unlike some providers, helpdesk support is included in every plan as standard, not treated as an optional extra.
All plans are priced per user, per month, plus VAT. Set your headcount below and every card recalculates instantly.
Device management, monitoring, automated patching, antivirus, and helpdesk support included as standard.
Start with CoreThe complete modern IT package. Security and proactive management built in as standard, not treated as optional extras.
Choose StandardEverything in Standard plus priority SLA, 24/7 monitoring, dedicated account manager, and quarterly strategy sessions.
Go PremiumThis helps us provide the right level of support, security and service for every business we work with
Hover the info icon beside any feature for an explanation. If it's not ticked, we'll never sneak it onto an invoice.
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CORE
£45 /user
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STANDARD
£60 /user
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PREMIUM
£80 /user
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| Support | |||
| Remote IT helpdesk (Mon–Fri, business hours) i Unlimited remote support from our team during business hours. Included in every plan, with no ticket caps and no per-call fees. | |||
| Phone, email and chat support i Reach us however suits you. Call, email or message us on WhatsApp and speak to a real engineer, not a call queue. | |||
| User onboarding and offboarding i New starters arrive with accounts, devices and permissions ready for day one, and leavers are securely offboarded with access revoked. | |||
| Priority 1-hour SLA for critical issues i A guaranteed one-hour response on all critical issues, backed by a formal service level agreement. | |||
| Extended hours (7am–8pm Mon–Fri) i Support availability from 7am to 8pm, Monday to Friday, giving you cover well beyond the standard working day. | |||
| Dedicated named account manager i A senior SyncraIT engineer who knows your business, your systems and your people by name. | |||
| Device Management & Monitoring | |||
| Bitdefender endpoint antivirus protection i Enterprise-grade Bitdefender protection installed, licensed and managed by us on every device you own. | |||
| Remote monitoring and management (RMM) i We watch and maintain your devices remotely, resolving many issues before you even notice something was wrong. | |||
| Automated OS and third-party software updates i Operating systems and third-party software patched automatically, closing security gaps as soon as fixes ship. | |||
| Device management and security oversight i Complete oversight of your laptops and desktops, with configuration, encryption and security policy handled centrally. | |||
| Real-time continuous system monitoring i Continuous performance tracking with early detection of failing hardware and emerging issues across all devices. | |||
| Network optimisation (LAN/WAN, Wi-Fi management) i Proactive management of your LAN, WAN and Wi-Fi so connectivity stays fast, secure and reliable. | |||
| IT Asset Management i Full hardware lifecycle tracking: what you own, where it is, who has it, and when it needs replacing. | |||
| Security | |||
| Endpoint protection suite (DNS, NGAV, ransomware prevention) i Multi-layered defence: DNS filtering, next-generation antivirus, ransomware prevention and privilege management working together. | |||
| Email protection and continuity (filtering, encryption) i Enterprise-grade filtering, encryption and advanced threat prevention keeping your inboxes safe and always available. | |||
| Cybersecurity awareness training (phishing simulations) i Ongoing phishing simulations and bite-size learning modules that turn your staff into your first line of defence. | |||
| Password and access management i Secure credential storage with full audit trails, so access is controlled, shared safely and accountable. | |||
| Managed SIEM (24/7 threat detection and event monitoring) i Security Information and Event Management: 24/7 threat detection and real-time security event monitoring across your whole environment. | |||
| Cyber Essentials certification support i Full assistance achieving UK Cyber Essentials certification, available as an optional add-on alongside any plan. | Add-on | Add-on | Add-on |
| Cloud & Data | |||
| Cloud platform management (Microsoft 365 / Google Workspace i Centralised management of Microsoft 365 or Google Workspace, covering licences, users, policies and configuration. | |||
| Email and data backup (Exchange, OneDrive, SharePoint, Teams) i Independent backup of Exchange, OneDrive, SharePoint and Teams, or the Google Workspace equivalents, so nothing is one deletion away from gone. | Add-on | ||
| Strategy | |||
| Strategic IT guidance and regular consultancy i Regular reviews and consultancy that keep your technology aligned with where your business is actually going. | |||
| Quarterly IT roadmap and strategy session i A formal quarterly strategy review with written technology planning and budget forecasting for the year ahead. | |||
For businesses that need solid IT foundations without the full managed suite. Core provides device management, remote monitoring, automated patch management, Bitdefender antivirus protection, and helpdesk support when you need it. User onboarding and offboarding is included.
Core does not include real-time continuous monitoring, the advanced security stack, cloud platform management, data backup, or strategic IT guidance, all of which are included in Standard.
For most organisations with any reliance on cloud tools or email, we recommend Standard.
This is the plan the majority of our clients are on and represents what we consider to be the right level of IT support for a modern organisation. Security and proactive management are built in as standard, not treated as optional extras.
The plan includes:
Remote helpdesk support (Monday to Friday, UK business hours)
Device management and patching: complete oversight of laptops and desktops including automated OS and third-party software updates
Real-time system monitoring: continuous performance tracking and early detection of issues across all devices
Cloud platform management: centralised management of Microsoft 365 or Google Workspace
Email protection and continuity: enterprise-grade filtering, encryption, and advanced threat prevention
Password and access management: secure credential storage with audit trails
Strategic IT guidance: regular reviews and consultancy to align technology with business goals
For organisations requiring the highest level of security, compliance, and IT partnership. Designed for businesses with complex environments, regulatory requirements, or a need for dedicated, senior-level IT support.
Includes everything in Standard, plus:
Priority 1-hour SLA: guaranteed one-hour response for all critical issues
Extended support hours: 7am to 8pm, Monday to Friday
Managed SIEM: Security Information and Event Management, 24/7 threat detection and real-time security event monitoring
IT Asset Management: full hardware lifecycle tracking
Dedicated named account manager: a senior SyncraIT engineer who knows your business
Quarterly IT roadmap session: formal strategy review with written technology planning and budget forecasting
Cyber Essentials certification support: full assistance achieving certification, included as standard
Recommended for organisations with 50 or more users, regulated industries, or businesses where downtime carries significant commercial or reputational risk.
Book a free 30-minute consultation and we will tell you honestly which plan suits your business, team size, and budget. No obligation.
London & Hertfordshire
We believe that is not a premium feature - it is the whole point.
Let’s Talk
Thirty minutes, no obligation, no jargon. We’ll review your current setup, flag the risks and quick wins, and show you exactly what a proactive IT partner looks like.
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