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Proactive, local, and always there when you need us. SyncraIT supports businesses from small teams to organisations with 5-200+ employees across London and Hertfordshire.
What We Do
Whether you’re a small business finding its feet or a growing firm with IT support for small businesses on the checklist, here’s what we cover.
Day-to-day IT looked after end to end: monitoring, patching, updates and user support, handled proactively so problems are dealt with before they reach your team.
Get Managed IT Support
Multi-layered protection across endpoints, email and identity, with DNS filtering, next-generation antivirus, ransomware prevention and staff awareness training working together.
Get Cybersecurity
Complete oversight of your laptops and desktops. Configuration, encryption, automated patching and security policy handled centrally, with full hardware lifecycle tracking.
Get Device Management
Proactive management of your LAN, WAN and Wi-Fi so connectivity stays fast, secure and reliable across every site your people work from.
Get Network Solutions
The same standard of support for directors, hybrid workers and home offices. Setup, security and troubleshooting for the kit your people rely on outside the office.
Get Home IT Support
Not all IT support is built the same way. The difference usually shows up on your worst day, not your best one.
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SyncraIT
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Traditional Outsourced IT
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Critical SLA
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Under 15 minutes
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4+ hours
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Team Base
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On-site and remote
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Outsourced call centres
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IT Helpdesk
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Included in all plans
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Charged as an extra
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Security Layer
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24/7 monitoring
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Expensive Add-on
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On-site dispatch
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Same day, typically <4 hours
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24 to 48 hour waiting lists
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At SyncraIT, we deliver managed IT support built on over 20 years of combined experience. From small teams to organisations with 5-200+ employees, we are your local IT partner across London and Hertfordshire, proactive, transparent, and committed to your success. Rated 5.0 on Google and official Microsoft Partners.
They stepped in on short notice to support us with a relatively complex environment and around 200 users, and the support, advice and response times were top notch.
So far this year we've completed a Windows migration, installed new kit, new portable wi-fi thing, we've made countless remote support calls, and in the near future we'll be upgrading more techy-stuff. I couldn't possibly give less than 5 stars!
I can't recommend Derrick from SyncraIT highly enough! Not only is he incredibly tech-savvy, but he also explained what went wrong in a way that actually made sense. Professional, fast, and a total lifesaver!
Most businesses don’t know where their IT is exposed until something goes wrong. A free audit fixes that before it costs you.
An audit tells you what’s really on your network and what to deal with first, so you’re making decisions on facts instead of assumptions. It’s free, and you’re under no obligation to work with us afterwards.
If you’ve grown past the setup you started with, inherited a system from a previous provider, or you’re leaning on one stretched internal person, there’s usually something sitting under the surface. A server that stopped getting updates. Backups nobody has actually tested. Old staff accounts still active months after people left. None of it looks urgent until the morning it is.
Three steps. No commitment until you're ready.
30 minutes, no commitment. We'll talk through your current setup and what's not working.
We identify gaps, risks, and quick wins, then give you a clear picture of where you stand.
Transparent pricing, no jargon. Pick a package and we get started, usually within days.
We’re properly local, which matters more than it sounds. When an engineer needs to be on site, we’re not dispatching someone from the other end of the country. We cover London, Waltham Cross, Enfield, Cheshunt, Broxbourne, Hoddesdon, Cuffley and the surrounding areas, with rapid response across North London and our Hertfordshire patch.
Looking for cover in one place specifically? We run dedicated teams for IT support in London and IT support in Hertfordshire, each with its own local knowledge and coverage.
Yes, through our Managed SOC service, which runs round-the-clock threat detection and is available as part of our Premium package. Standard support runs across UK business hours, with extended hours from 7am to 8pm on the Premium tier. So you can match the level of cover to what your business actually needs.
Critical issues get a response in under 15 minutes, and Premium clients have a guaranteed one-hour SLA. Everything else is triaged against a priority-based agreement so the things stopping people working are always dealt with first.
Extended hours from 7am to 8pm, Monday to Friday, are included on the Premium plan, and our Managed SOC monitors your environment 24/7. Weekend and out-of-hours cover can be arranged for businesses that need it.
Both. Most issues are resolved remotely within minutes, but when an engineer needs to be in the room we dispatch the same day, typically within four hours. We’re based in London, so we’re not sending someone from the other end of the country.
We cover London and Hertfordshire on-site, and the rest of the UK remotely.
In Central London we cover the City, the EC postcodes, Shoreditch, Clerkenwell and Farringdon. In North London we cover Enfield, Edmonton, Southgate and Islington. We also cover East London, including Hackney, Dalston, Stratford and Canary Wharf, and Hertfordshire, including Waltham Cross, Cheshunt, Hoddesdon and Cuffley.
Anywhere else in the UK, we support you remotely.
Ready to simplify your IT? Book a free 30-minute consultation or send us a message. We respond within 2 hours.