Slow connections, dropped calls and downtime don’t just annoy people, they cost you money. SyncraIT designs, secures and monitors the networks businesses across London and Hertfordshire run on, so the tech stays out of your way and your team stays working. We’ll take the whole thing off your hands, or work alongside your in-house IT lead. Helpdesk is included from day one, and every plan starts with a free IT audit
Dead zones and dropped calls usually come down to the access points, not your broadband. We build business Wi-Fi on Ubiquiti UniFi and Cisco Meraki so coverage holds across every floor. Your Microsoft Teams and VoIP calls stay steady, even with a full office on the line.
When your main line goes down, a second connection should pick up before anyone notices. We set up automatic failover at the hardware level using DrayTek and Meraki gateways, with 4G or 5G cellular backup. The office keeps working while the fault gets sorted.
A hardware firewall is the gatekeeper at your office border, checking traffic before it ever reaches a desk. We deploy and manage Fortinet, Cisco Meraki and SonicWall firewalls with active intrusion prevention (IPS) built in. Threats get stopped at the edge, not once they’re already inside.
Chasing BT Openreach or Virgin Media about a line fault is nobody’s idea of a good afternoon. We deal with the carriers for you: running the diagnostics, logging the fault and pushing for a fix. You get your connection back faster, without sitting on hold.
Most network problems show warning signs before anything actually breaks. Our tools track bandwidth, hardware health and memory load around the clock, 24/7/365, using NinjaOne telemetry. When a switch starts to struggle or traffic spikes, we usually know about it before you do.
A tidy server room is a faster one to fix. We rack and label managed switches, keep local data cabinets in order and run clean patch cabling so data keeps moving at speed. When something does need tracing, an engineer can find it in minutes, not hours.
When the network drops, critical faults get an urgent response, typically within 15 minutes from our remote desk. We run loop tests to isolate a broken switch, a rogue DHCP server or a loopback conflict. But here’s the catch: if the internet loop is dead, no one can fix it remotely. That’s when we send an on-site engineer, within 4 working hours for critical emergencies in London, to physically swap the failed switch or router.
Not every device on your network should be able to talk to every other one. We split traffic into separate virtual networks (VLANs), so office printers, IoT gadgets and guest Wi-Fi stay walled off from your core company servers. If one gets compromised, it can’t reach the rest.
Passing a technical audit comes down to the boundaries you can prove. We harden network edges, keep firmware current and set access control lists (ACLs) that stand up to scrutiny. That covers what assessors look for under Cyber Essentials, SRA and FCA frameworks, and UK GDPR.
Every SyncraIT client is covered by the same priority-based SLA, so response times stay consistent whichever tier you’re on. Critical issues get actioned first, typically within 15 minutes. Our Managed SOC service adds round-the-clock threat detection on top, available on the Premium package, and it feeds into our wider managed cyber security work.
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Priority
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Issue
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Target Response
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Critical
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Whole office offline, security incident
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Typically within 15 minutes
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High
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One team or key system down
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Same business day
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Routine
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New-starter setup, minor request
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Next business day
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Your network is only as steady as the hardware behind it. SyncraIT builds around Ubiquiti UniFi and Cisco Meraki as our preferred platforms: kit that clears office Wi-Fi dead zones, routes high-speed traffic cleanly and acts as a physical gateway into your building. These aren’t software add-ons. They’re the boxes on the wall and in the rack that decide whether your connection holds up on a busy Monday morning.
Your business data doesn’t stay locked inside the office any more. Our network engineers build secure, fast connections between your on-site hardware and the cloud platforms you rely on. Whether you run a hybrid setup, need site-to-site VPN routing or want tighter access management, we keep those cloud pipelines safe, quick and compliant.
IT network support covers everything that keeps your business online, from the access points overhead to the firewall at your edge.
Get it right and you barely think about it. Get it wrong and nothing works: no email, calls or shared files. That gap is the difference proper IT network support makes.
We design, monitoring, security and upkeep of the connected systems your business runs on: the routers, switches, firewalls, cabling and Wi-Fi that move data between your people, devices and the internet. Day to day, it means someone is watching that infrastructure, catching faults before they spread and keeping the whole thing secure
Helpdesk in every plan.
Whatever plan you choose, helpdesk is always included. Support scales up and down with your headcount, so you are never over-staffed or short.
Local engineers, on the ground.
Whole-team coverage means no single point of failure and no holiday or sick-day gaps.
Fully certified team.
You pay less than one full-time IT salary and gain a bench of certified UK engineers.
Critical 15-min SLA
Our priority-based SLA gives business-urgent issues a response typically within 15 minutes
SyncraIT provides on-site and remote IT network support across London and Hertfordshire. On-site response is same business day for critical issues, and remote help covers the rest of the UK.
City of London · East London · North London · EC2 · Onsite · and remote
Cuffley · Cheshunt · Broxbourne · Hoddesdon · Potters Bar · On-site and remote
Remote support available
Remote support available
If you need to know anything else about our network solutions, book a free consultation and we’ll talk it through.
Across London and Hertfordshire, on-site and remote. That covers the City, East and North London and EC2, plus Hertfordshire towns like Cheshunt, Enfield, Broxbourne, Hoddesdon and Potters Bar. If you’re based elsewhere in the UK, we can still support you remotely for most network issues.
Cloud migration is moving your data, applications and infrastructure off local hardware and onto cloud platforms like Microsoft 365 or Azure. Done well, it lowers your hardware costs, makes remote access easier, tightens security and lets you scale up or down without buying new servers.
Yes. Alongside standard hours, we provide emergency out-of-hours and weekend support for business-critical issues that can’t wait until the next working day. It’s a chargeable service, so you only pay on the occasions you genuinely need it, rather than carrying the cost of round-the-clock cover you rarely use.
We start by splitting your Wi-Fi into separate networks, so guests and devices never touch your core systems. Then we add firewall protection, current firmware and access controls at the edge. It follows the same principles the NCSC small business guide sets out for UK businesses.
Yes. We work both as a fully outsourced IT department and in a co-managed model beside an existing team or internal IT lead. Usually we take on the monitoring, patching, backup, security and escalation, which frees your people to focus on their own priorities. Plenty of our clients already run it this way.
Yes. We design and manage hybrid setups that mix on-premise hardware with cloud platforms. That means your local servers and your Microsoft 365 or Azure environment work together, with secure routing between them, rather than sitting in two separate silos you have to juggle by hand.
It depends on size. Small migrations are done in days; larger projects run over weeks or months. Either way, you get a clear plan and timeline before any work starts, so you know what’s moving, when, and what it means for your team’s day.
We design and manage business networks primarily around Ubiquiti UniFi and Cisco Meraki, our preferred platforms. Beyond that, we’re vendor-flexible. Our UK engineers are certified to install, configure and support all the major network and firewall brands, including Fortinet, WatchGuard, Sophos, Cisco, DrayTek and SonicWall, picking the right fit for your setup and budget.
Most network issues get diagnosed and fixed remotely by our Tier 2/3 engineering desk, where critical faults get an urgent response, typically within 15 minutes. If the problem is hardware and needs someone on-site, our priority SLA aims to have a specialist with you within 4 working hours for critical emergencies across London and Hertfordshire.
Yes. We handle network design and deployment end to end for new offices and refits across London and Hertfordshire. That includes surveying the space, installing structured Cat6 or Cat6a cabling, mounting network cabinets and placing cloud-managed Wi-Fi access points, so you get full coverage on every desk and floor from day one.
Let’s Talk
Slow connections and downtime cost more than they should. Talk to a SyncraIT engineer about network support across London and Hertfordshire, with same-business-day on-site response for critical faults. Call or Book Your Free IT Consultation.
