When something goes wrong with your IT, you need it fixed fast. SyncraIT’s helpdesk gives your team direct access to experienced engineers, by phone, email, or remote session. Helpdesk support is built into every SyncraIT plan, tickets are unlimited, and every request is logged the moment you call or email. The engineers who pick up are certified, no offshore call centres. Urgent issues get a response typically within 15 minutes. Start with a free IT audit.
Locked out of your account before a meeting? An engineer restores access fast, resets locked profiles, syncs passwords across your directories, and clears identity bugs by phone or email. No tier-1 queue sits between you and the fix.
We diagnose the messy application problems: crashes, data conflicts, and cross-platform install errors. Whether it is a desktop tool, a database, or a cloud app across Microsoft 365 or Google Workspace, an engineer works through it until the software behaves.
When a laptop or component fails, our priority-based SLA kicks in. Remote engineers start diagnostics typically within 15 minutes for urgent issues. If the fault needs hands on the device, we dispatch a local engineer within 4 working hours across London and Hertfordshire.
Email and calls are where most businesses feel IT pain first. We configure Outlook mailboxes, map Microsoft Teams and Google Workspace profiles, manage distribution lists, and sort the VoIP telephony drops that cut people off mid-conversation.
A printer nobody can reach stalls a whole workflow. We set up secure network printing paths, map shared document scanners, and clear the driver conflicts that trip up devices across your office local area network.
No problem slips through. Every request logs automatically as a tracked ticket by email or phone (020 3883 0680), with a clear resolution trail and metrics held inside SyncraIT’s single client platform.
Helpdesk is included in every tier, Core included, under flat per-user pricing from £45. Your invoice reads the same each month. No per-ticket penalties, no surprise charges when a bad week means more calls than usual.
You call, a certified engineer answers. That is the difference in one line. Most providers route you through tier-1 ticket gatekeepers who log the problem and pass it up the chain, so simple fixes wait behind a queue. SyncraIT sends your request straight to an engineer who can solve it, and you pay one flat per-user fee from £45 a month rather than watching an hourly meter run.
Want the full breakdown of what sits in each plan? See our full list of helpdesk features.
|
Helpdesk
Feature |
SyncraIT
Helpdesk |
Standard
Helpdesk |
|---|---|---|
|
First-Line Ticket Flow
|
Direct Access to Certified Engineers |
Ticket Triage and Call Loggers |
|
User Provisioning Speed
|
Same-day Zero-Touch via Intune Autopilot |
3 to 5 Working Days of Manual Setup |
|
Third-Party App Patching
|
Automated Weekly via NinjaOne (Zoom/Adobe) |
Operating System Only (Apps Ignored) |
|
Emergency Coverage
|
True Pay-As-You-Use Out of Hours Service |
Mandatory, Costly 24/7 Premium Load |
|
Infrastructure Protection
|
Round-The-Clock 24/7 Managed SOC 
|
Automated Antivirus Checks Only |
|
|
|
Outsourcing your helpdesk costs a fraction of a full-time internal hire, and you get a whole team instead of one person. A single IT employee takes holidays, gets ill, and can only be in one place at once. An outsourced team covers your staff every working day, with no gap when someone is off and no scramble when they hand in their notice.
Helpdesk in every plan.
Whatever plan you choose, helpdesk is always included. Support scales up and down with your headcount, so you are never over-staffed or short.
Local engineers, on the ground.
Whole-team coverage means no single point of failure and no holiday or sick-day gaps.
Fully certified team.
You pay less than one full-time IT salary and gain a bench of certified IT engineers.
Critical 15-min SLA
Our priority-based SLA gives business-urgent issues a response typically within 15 minutes
Remote helpdesk support reaches your team wherever they work in the UK, and our on-site cover concentrates across London and Hertfordshire. Most issues get solved remotely the same day. When a fault needs an engineer in the room, our local London IT service desk and Hertfordshire cover put someone on-site fast, with the same priority-based SLA whether you sit in the City or a commuter-belt office.
City of London · East London · North London · EC2 · Onsite · and remote
Cuffley · Cheshunt · Broxbourne · Hoddesdon · Potters Bar · On-site and remote
Remote support available
Remote support available
If you need to know anything else on IT device management, book a free consultation and we’ll talk it through.
Yes. Unlimited remote helpdesk support is a standard feature on every tier, starting with Core at £45 per user per month. Plenty of providers reserve it for mid or premium packages. We treat daily technical support as a basic part of a managed environment, so you never face per-ticket penalties or surprise helpdesk invoices.
Most user, software, and credential issues get solved instantly over the phone or by remote session, so nobody waits for a visit. Physical hardware emergencies are different. Where a problem genuinely needs someone on-site, our local dispatch SLA aims to have an engineer at your premises within 4 working hours across London and Hertfordshire.
Yes, we support teams working from home, the office, or anywhere in the UK. SyncraIT runs on 100% certified local UK engineers. There are no outsourced call centres and no tier-1 triage loggers passing notes up a chain. When your people reach out, they speak straight to a senior specialist who can diagnose and fix the problem on first contact.
Every request logs as a live tracking ticket by email or phone (020 3883 0680). Our priority-based SLA gives business-urgent issues a response typically within 15 minutes. Routine requests, like creating a new user, are scheduled safely through to the next working day.
Software errors, connectivity problems, Microsoft 365, email, printers, security alerts, new device setup, and user accounts, among others. If it stops your team working, it is something we cover. Every request logs as a tracked ticket, so nothing gets forgotten between the first call and the fix.
Let’s Talk
Hand your helpdesk to a UK-based team with on-site cover across London and Hertfordshire. Every request gets logged as a ticket.
