Founded in 2024 and drawing on over 20 years of combined IT expertise, SyncraIT provides managed IT support, cybersecurity, and helpdesk services to businesses of all sizes across London and Hertfordshire, from small teams to organisations with over 200 employees.
At SyncraIT, we recognised that too many businesses were being let down by IT providers who were slow to respond, full of jargon, and quick to upsell. We built SyncraIT to be different.
Located in Cuffley, Hertfordshire, and serving businesses across London and surrounding areas, we provide IT support that is straightforward, personal, and genuinely useful. The kind of partner you can call by first name, who already knows your systems before the phone rings.
No hidden costs. No tech jargon. Just IT that works, and people who answer.
The principle SyncraIT was founded on
SyncraIT provides on-site and remote IT support across London and Hertfordshire, with remote support available across the UK
City of London · Westminster · Canary Wharf · Shoreditch
Ealing · Chiswick · Hammersmith & Fulham
Camden · Barnet · Enfield · Islington · Hampstead
Croydon · Brixton · Clapham
We deliver managed IT support built on over 20 years of combined experience. From small teams to organisations with 200+ employees, we are your local IT partner across London and Hertfordshire, proactive, transparent, and committed to your success. Rated 5.0 on Google.
When a critical issue lands, a certified engineer is on it within 15 minutes, not a ticket queue, not a call-back promise.
Every request is handled by our own certified, industry-trained engineers
Every request is handled by our own certified, industry-trained engineers
Monitoring, patching, and security hardening run continuously in the background, so most issues are fixed before you ever notice them.
At SyncraIT, we pride ourselves on providing services that are as unique as the businesses and individuals we serve.
Whether optimising existing infrastructure, adopting the latest technologies, or enhancing data security, our experts are with you every step of the way.
We specialise in helping small to medium-sized businesses overcome their unique challenges with scalable, cost-effective solutions.
From IT infrastructure and network service management to cybersecurity and compliance, we ensure your organisation thrives in today’s digital world.
Our cloud services unlock the latest innovations from Microsoft, AWS, and Google, helping businesses embrace remote working, streamline office environments, and achieve long-term success.
From the other side of the desk.
Derrick Fordwuor started in IT in 2007 as an apprentice.
Over 20 years he worked his way up to Head of IT and Security for a global media company, responsible for the infrastructure, security posture, and support experience of an organisation operating across multiple countries.
For most of that time, he was the client. He hired managed service providers, held them to their SLAs, and sat through the quarterly reviews. He saw what good looked like, and he saw what it looked like when a provider was slow to respond, buried the detail in jargon, or treated every request as an upsell opportunity.
That experience is why SyncraIT exists. Founded in 2024, it was built to be the provider he wished he had been able to hire: responsive, straightforward, and genuinely invested in whether the technology works, not just whether the ticket is closed
To give growing businesses the standard of IT support usually reserved for organisations with an internal team.
Delivered by people who answer the phone, and know your setup before you explain it.
To be the IT partner of choice for businesses across London and Hertfordshire.
Known for responsiveness, clarity, and the kind of relationship where you call before there is a problem rather than after.
Plain English, always. If you need a translator, we have failed.
Protection built into every plan, not sold as an upgrade after an incident.
We are not interested in one-off fixes and a disappearing act.
Rated 5.0 on Google by the businesses we support.
One provider, one point of contact, no finger-pointing between suppliers.
From migrating businesses off legacy setups to Microsoft 365 and modern device management, to onboarding 200+ staff with Intune Autopilot and cutting deployment time by half, our work is measured in fewer interruptions and faster recovery when something does go wrong
Every business gets a named point of contact and a support experience shaped around how you actually operate. We scale project teams to match the work, so a 200-user rollout gets the resource it needs without you paying for capacity you do not use the rest of the year.
Based in London and Cuffley, Hertfordshire, with on-site dispatch across London and Hertfordshire, and remote support available UK wide.
As a Microsoft Partner, we work with the Microsoft platform every day, across Microsoft 365, Azure, Defender and Intune. Our engineers hold current Microsoft certifications and we keep them current as the platform changes, which it does constantly.
It means the people managing your tenant are not learning it as they go. Licensing, security baselines, conditional access, device enrolment and migration work are handled by engineers who do this daily across multiple client environments.
Straight answers, before you even have to ask. Anything else, book a free consultation and we’ll talk it through.
Mostly small and medium-sized businesses. Our clients run from teams of a handful of people up to organisations with more than 200 employees, across London and Hertfordshire. The setup changes with size, but the approach stays the same. A five-person office gets the same named contact and fixed per-user pricing as a 200-seat firm. We’ve onboarded 200+ staff with Intune Autopilot and halved the deployment time, so bigger projects aren’t a stretch. And if the problem is your home setup, we cover Home IT too
Within 15 minutes for anything critical. That’s our SLA. When a critical issue lands, a certified engineer is working on it inside 15 minutes. It doesn’t wait in a ticket queue and you don’t wait for a call-back. Most problems never get that far, though. We monitor, patch and harden your systems all the time in the background, so most things get fixed before you notice them
Our founder has sat on your side of the desk. Derrick Fordwuor started as an IT apprentice in 2007 and worked up to Head of IT and Security at a global media company. There, he hired and managed IT providers for years. He saw the slow responses, the jargon and the upselling on every ticket. SyncraIT does the opposite: a 15-minute critical SLA, fixed per-user pricing with no surprise call-out fees, and plain English
Yes. SyncraIT is an official Microsoft Partner, and our engineers hold current Microsoft certifications across Microsoft 365, Azure, Defender and Intune. Keeping those certifications up to date is a job in itself, given how often Microsoft changes things. For you, it means the people managing your tenant aren’t learning as they go. Licensing, conditional access, device enrolment and migrations are daily work for us, across lots of client environments.
London and Hertfordshire. We’re based in Cuffley, and our engineers go on-site across Cuffley, Cheshunt, Broxbourne, Hoddesdon and Potters Bar. In London we cover the City of London, East London, North London and EC2. Anywhere else in the UK, we support you remotely. Most day-to-day issues get fixed remotely anyway, and often faster than a site visit would. When something needs hands on the hardware, we send someone
Yes. Every business gets a named point of contact, someone who already knows your systems before the phone rings. You won’t have to explain your setup from scratch every time you call. For bigger jobs, like a 200-user rollout, we grow the project team to fit the work and shrink it again afterwards. You get the people when you need them, and you don’t pay for capacity you don’t use the rest of the year
Let’s Talk
Whether you are reviewing your current provider or setting up IT properly for the first time, a free 30 minute consultation will tell you exactly where you stand. No obligation. No jargon.
